Position Concept: The 2 nd Assistant Golf Professional assists all Golf Professionals in the management of day-to-day golf operations of the facility. The position is responsible for supervising and managing the day-to-day golf operations to a premier club experience. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.
Specific areas of responsibility:
Shop Assistants
Tournaments
Junior Golf
Club Repair/Club Fitting
Outside Services
Group events/outings
Prioritized Keys to Successful Performance
Team Leadership
Member Services
Golf Shop & Outside Services Management
Tournament & Event Operations
Tee Sheet Management
Scheduling
Specific Responsibilities- include but are not limited to:
Supervise and direct other golf operations staff in day-to-day operations. Including, Outside Services, Golf Shop Attendants, and Starters and Marshals.
Ensure the highest level of services for our members.
Assist the other Golf Professional with operational needs.
Assist with golfer check-in and fee collection; control and manage play
Assist with all opening and closing procedures
Assist in managing facility tournament operations including weekly events
Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up
Work with the Player Development Team to execute clinics, lessons, and camps.
Assist with men's, women's, and junior golf events and programs
Assist in Player Development programs using PGA tools and resources
Direct management of outside service staff to ensure the highest quality of customer service is achieved
Assist in managing golf car operation, practice facility, and club storage service (as applicable)
Ensure proper billing and charges for all members and events
Conduct oneself in a professional manner and maintain a professional image at all times
Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies
Assist in coordinating golf activities with other departments
Knowledge, Skills and Traits
Maintain PGA of America membership in good standing in an active classification
Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program
Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
Fundamental supervisory practices and principles
Be a leader and mentor for other staff
Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
Strong organizational, planning and prioritization skills
Self-motivated with desire to promote and market
Service and customer focused attitude
Experienced in written and oral business communications
Remain up-to-date on customer relationship management tactics and strategies
Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
Maintain and promote a positive professional image within the community
Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
Maintain a credible golf game and remain current on teaching innovations
