The role of the Assistant Golf Professional is to provide outstanding customer service while assisting with all aspects of the operation. This position requires hands-on assistance in both the golf shop and outside services operations. The Links Golf Course is a high volume, fast-paced facility. The successful candidate needs good time management and leadership skills, and demonstrate the ability to process information quickly.
Based on experience, individuals may be able to supplement their income through instruction with opportunities to assist with multiple programs, including junior golf, beginner golf clinics and establishing their own programs and client base.
Experience Required
PGA Level 1 Associate or higher preferred
Extensive knowledge of tee sheet and POS software (Club Caddie or similar preferred)
Extensive knowledge of Microsoft Word, Excel and Windows functions
Extensive knowledge of Golf Genius preferred
Strong ability to communicate both verbally and written
Demonstrate positive and professional attitude at all times
Essential Responsibilities
Responsible for golf operation in absence of Head Golf Professional
Supervise and manage all golf shop and outside service employees in a professional manner
Daily tasks may include: booking tee times, customer check-in, picking the range, washing carts, opening or closing of business, assisting customers with needs and or handling of customer issues
May be required to work any shift and hours to avoid a staff shortage
Responsible for loss prevention, including accurate handling of all payment transactions and ensuring accuracy
Maintain and control operations of Point of Sale computers and hardware, software and office equipment
Organize and coordinate with Head Golf Professional on tournaments, leagues and associations
Learn, train and monitor the opening and closing procedures for the golf operation
Communicate and coordinate with all staff and other department heads on regular basis
Communicate with guests to receive feedback and build customer loyalty
Communicate with guests to accurately answer questions related to The Links
Assist in overall supervision, training, motivation and scheduling of the staff, including Point of Sale computer, equipment operation techniques and safety procedures
Create and monitor monthly tee sheets to maximize play
Work to meet goals related to budget, payroll, effective staff schedules and cost of goods sold
Monitor staffing to ensure the facility is staffed properly to run an effective operation, maximizing payroll control while maintaining quality customer service
Monitor and adjust daily tee sheets to maximize play and improve pace of play
Assist in maintaining a profitable merchandise operation consistent with clientele
Responsible for enforcing and abiding by all company policies
While performing the duties of this job, the employee must be in good physical health and able to regularly lift and/or move up to 50 pounds
Set and maintain a high standard of facility cleanliness, safety and professionalism
Provide customers with a variety of instructional options that will be given in a high quality and professional manner
Willing to work flexible hours including weekends and holidays
