About this role

Oregon Pacific Bank

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran's status.

JOB SUMMARY: To answer incoming telephone calls, direct calls to proper person and/or department, and resolve client inquiries.

JOB SPECIFICATIONS:

Education: High School Graduate or equivalent
Experience: 1 year customer service or call center experience. General banking knowledge preferred

ESSENTIAL FUNCTIONS

Answer client calls in a professional tone and manner
Assist in the operations of Banking On-Call, Online Banking and Online Bill Pay functions
Work with clients and coworkers to resolve debit card transaction concerns
Open and distribute daily mail, log returned mail and distribute to appropriate department for corrections
Prepare Operations certifications
Process victim restitution payments
Review debit card order report for accuracy and problems
Departmental Supply Orders
Back-up
Assist with new account mailings
Become knowledgeable of bank compliance rules and adhere to Federal and State banking regulations relating to this position
Follow all Bank compliance policies and procedures relating to this position
Other duties as assigned to meet client and operational needs

SKILLS:

Ability to work with others in a team environment
Ability to communicate orally in an effective manner
Competency in operating and handling multi-line phone system
Competency in providing exemplary client service in a professional manner
Ability to tolerate stress in a fast-paced environment
Ability to interpret bank policies and procedures to clients
Ability to deal with clients under circumstances requiring tact and diplomacy
Competency in basic mathematical skills such as calculating interest and percentages
Ability to operate Microsoft Office products

RELATIONSHIPS

Responsible to the Operations Support Manager for the fulfillment of functions and responsibilities.
Assist department managers, officers, and staff in their respective functions associated with the areas for which direct responsibility lies.
Will have contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank.

CORE BEHAVIORS for DELIVERING ON THE PROMISE:

Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
Work Ethic. Be willing to go the extra mile for the client, whether internal or external.
Influence. Be an active player in participating, building and contributing to service.
Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the client, increase personal satisfaction and improve the Bank.
Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
Problem Solving. Being creative, problem-solving mentality to every situation. See alternative, take initiative and assume responsibility for your actions.
Communication. Keep other informed and up to date. Actively listen and learn from each other.
Have a Sense of Community. We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.

Oregon Pacific Bank is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, age, religion, national origin, physical or mental disability, or veteran's status.

If you are a person with a disability needing assistance with the application process, please call 541-590-2535.

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PI288202253

Job ID: 86845907

About the company

Oregon Pacific Bank

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