Description
The purpose of this position is to manage, schedule, and direct the work of the employees in the Construction, Maintenance, and Valving & Services Departments. Coordinate efforts with peers and other stakeholders to ensure high-quality productivity and safety. Department assignments and areas of focus could rotate based on organizational needs and employee development.
Pay range for this position is $157,534/yr to $180,467/yr. Compensation for the selected candidate will depend on candidate qualifications and experience as related to the position requirements.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manager – Maintenance & Valving
Creates and communicates the work schedule for crews and coordinates distribution main replacement in accordance with WaterOne’s main replacement program.
Plans preventive maintenance of the water distribution system.
Assists other departments in preventive maintenance/replacement programs for valves, fire hydrants and meters.
Creates and communicates the work schedule for Maintenance, Valving, and Fire Hydrant Crews.
Plans preventive maintenance/replacement programs for valves and fire hydrants.
Manager - Transmission Mains & Construction
Creates and communicates the work schedule for construction crews and coordinates distribution main replacement in accordance with WaterOne’s main replacement program.
Creates and communicates the work schedule for Transmission Main crews and coordinates distribution and transmission main maintenance in accordance with WaterOne main replacement program.
Ensures coordination and support for Engineering for the condition assessment program.
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Essential Functions for all Distribution Managers
Reviews project documents to ensure that all field ties, as-builts, material withdrawals in the ERP system, and other types of information are recorded accurately and in a timely fashion.
Reviews project documents and job sites for potential hazards, conflicts with design, constructability, maintainability, or other issues, and consults with Engineering staff to recommend changes.
Attends pre-construction, post-construction, and other meetings as required.
Plans, schedules, and provides general supervision for the installation and maintenance of all distribution facilities in coordination with contractors and municipalities and to ensure crews maintain productivity.
Accountable for taking the necessary precautions to protect WaterOne personnel and the public at all work sites and to help ensure the safety of WaterOne’s water supply.
Assists in the development and implementation of the goals and objectives of the Distribution Supervisor team through mentoring, training, and monitoring methods and procedures of work, safety, supply and equipment requirements, operational policies and priorities.
Establishes job start dates and other schedules to ensure that work is coordinated with contractors and municipalities and to ensure crews maintain productivity.
Manages the Distribution Tech (DT) Program by monitoring annually for updates and submitting approvals and non-approvals for DT advancements.
Investigates utility damages that are billed to WaterOne to ensure accuracy. Work with Utility Claims Departments in conclusion through denial of responsibility or claim payment.
Coordinates with property owners, city/county/state public works officials, contractors, developers, engineers, and other customers on right-of-way requirements, property restoration, and other issues.
Initiates requests for city permits and line locates and communicates with appropriate municipalities for assigned tasks.
Accountable for taking the necessary precautions to protect WaterOne personnel and the public at all work sites and to help ensure the safety of WaterOne’s water supply, ensuring that appropriate safety training is completed, and standard operating procedures are followed.
Assists with investigations of occupational incidents, all utility damage, and vehicle and other safety related incidents. Identifies root cause and recommends and implements corrective actions. Performs risk management reviews for work group. Assists Insurance Coordinator in all disputed claims.
Performs regular field inspections of work sites and activities and documents findings.
Develops, recommends, and monitors a departmental budget and assists with Division budgeting. Approves expenditures for the department.
Develops both short and long-term plans for equipment, personnel and material needs for the department.
Coordinates the response to emergencies within the distribution system to ensure safe and efficient restoration of service to customers, participating in a rotation with other managers in the Division for coordination of emergency call-out activities.
Ensures accurate and timely data entry in the Geographic Information System, GNSS application, applications in the GIS Portal, Leak Report & Restoration Tasks in the ERP system, and other applications as required.
Evaluates and makes recommendations for the purchase and the proper utilization of high value and diverse mechanical and construction equipment as well as trucks and other vehicles. Approves final specifications for all department equipment and vehicles working directly with Fleet and Finance.
Makes recommendations to Engineering for design of additions to and replacement of distribution facilities. Make recommendations for developing specifications for material and equipment and the evaluation of the same with Engineering Supervisors and Material Control to maximize efficiency.
Performs monthly on-call rotation for emergency situations.
Availability for 24-hour emergency callout and support/oversee the maintenance function of the distribution system with emphasis on immediate response to interruptions in service to restore normal operations.
Drives work performance of department, and provides appropriate training, mentoring and coaching to enhance overall department operations.
Assigns appropriate schedules and work responsibilities to team members; in collaboration with division director, determines and communicates department and individual goals and priorities focused on team performance to accomplish short and mid-term goals.
Ensures tactical work plans are implemented. Develops appropriate metrics/KPI’s and takes accountability to ensure the successful achievement of department goals and division priorities. Collects, analyzes, and interprets performance reports and metrics, ensures tactical adjustments accordingly.
Drives work performance of department, and provides appropriate training, mentoring and coaching to enhance overall department operations. Provides consultation to Supervisor(s) for the application of employee corrective actions.
Completes and performs annual employee performance evaluations and ensures appropriate opportunities employee training and development. Develops supervisory skills in direct reports; develops leadership skills (beginning to intermediate).
Conducts interviews and evaluates talent for hire in accordance with WaterOne interview standards. Makes hiring decisions for department.
Performs or oversees other leadership and administrative duties such as timesheet approvals, time off requests, training authorizations, and other recordkeeping tasks.
Develops short and long-term strategic and tactical plans for the department, including goal-setting that aligns with division and organizational goals and strategies.
Builds relationships with employees and inspires and motivates employees to help them succeed. Promotes a positive and inclusive work environment that fosters a sense of belonging.
Interprets and ensures consistency with organization policy; may develop/update team policy recommendations.
Consults on and/or addresses inquiries and complaints from stakeholders that cannot be resolved by supervisors and/or a higher degree of urgency or severity.
Identifies process and workflow improvements, researches and advises on best practice and industry trends, communicates and implements process changes.
Other Duties
Serves as Acting Director of the division as required.
Perform other job duties as assigned.
Supervisory Responsibility
HDD Supervisor
Distribution Supervisor (Foreman)
Customer Service Commitment
WaterOne employees shall continuously strive to meet or exceed the expectations of both their internal and external customers. Questions and concerns shall be acknowledged on the same day whenever possible, but no later than the next business day. Issues shall be resolved as promptly as possible, with the goal of maximizing customer satisfaction.
Requirements
QUALIFICATIONS
Required Education and Experience
Bachelor of Science in Construction Science and Management, Business or a related field from an accredited college or university.
Ten years of experience in construction and maintenance in the utility industry.
Experience in conducting safety training and in enforcing safety policies and programs.
Three years of supervisory or comparable leadership responsibilities that included some experience with employee performance reviews and coaching and managerial administrative tasks like timekeeping approvals.
Experience leading employees in an outside plant construction environment.
Required Knowledge, Skills and Abilities
Thorough knowledge of pertinent safety issues, rules, and regulations, and must have completed all applicable safety training.
Demonstrate good judgment, effective problem solving, and the ability to work effectively with staff, customers, and other stakeholders. Must be able to adapt situationally between decisiveness and flexibility based on situational appropriateness. Must remain calm and focused in all situations, including emergencies.
Demonstrate financial stewardship through efficient scheduling of crews, selection of materials and equipment, and most effective installation methods.
Must possess knowledge and understanding of large water distribution systems.
Ability to effectively plan, schedule, direct, and evaluate the activities of multiple employees.
Knowledge of basic engineering principles pertaining to planning, cost-estimating, and reading drawings and plans.
Excellent business communication skills and be a good listener.
Proficient with the Microsoft Office suite of software, with emphasis in SharePoint, Excel, Word, and Outlook. Proficient or the ability to become proficient with UKG, SAP, GIS, and AIMS software applications.
Continually meet attendance and emergency call-out expectations set by the Division Director.
Ability to successfully complete a pre-employment drug screening and background verification in accordance with WaterOne standards.
Preferred Qualifications
Ten years of experience in construction and maintenance of water distribution systems.
Grade IV Distribution Operator Certificate
Leadership experience that includes employee performance reviews and coaching and managerial administrative task like timekeeping approvals.
Bilingual in Spanish.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An employee in this position may lift or move up to 5 lbs. constantly; 10 lbs. frequently; 20 lbs. occasionally; and 40 lbs. rarely. This position will occasionally work in outdoor weather conditions. Occasionally work inside and outside WaterOne facilities and structures. Outside working conditions are dependent on the weather, which involves extreme heat (above 90 degrees) in the summer and cold in the winter (below freezing). Some work may be in non-heated and non-air-conditioned structures. Occasionally perform field assignments in poor weather and driving conditions and deal with other hazards of field work. Occasionally tolerate noise levels that are generally minimal.
This position must be able to remain in a stationary, standing and/or sitting position for up to several hours a day. Have the ability to position self to stoop, kneel, or crouch and move from one location to another. Ability to constantly operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer. Ability to position and move through elevators, stairways, ramps and rough terrain. Ability to detect leak sounds with and without amplification devices. Ability to use electromagnetic locating devices. Ability to wear personal protective equipment and navigate construction sites. Must possess specific vision abilities required for this job including close vision, distance vision, color vision, depth perception, ability to distinguish colors, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment for this position is a typical office setting. Employees will be expected to work in a professional office environment that includes tasks performed at a desk, using standard office equipment such as computers, phones, printers, and filing systems. This job duties for this position sometimes takes place in the field and/or plant environment where exposure to various environmental factors such as chemicals, noise from machinery, and fluctuating temperatures is likely and personal protective equipment may be required. The noise level when working in the field and/or plant environment is usually moderate to maximal.
WaterOne provides a total compensation package that includes:
Competitive base pay
Medical, dental, vision, life, AD&D, and LTD insurance
Flexible spending account
Company funded Cash Balance Plan
Company match Defined Contribution Plan
Comprehensive wellness program
Educational assistance program
A variety of other benefit programs and activities
Equal Opportunity Employer
WaterOne is an equal opportunity employer and upholds a non-discrimination policy. We prohibit discrimination on the basis of race, national origin, gender, sexual orientation, religion, disability, age, military status, or marital status in making employment and business decisions. We also prohibit harassment and retaliation in the workplace and in our dealings with the public. We encourage and welcome diversity of backgrounds in our workforce. WaterOne complies with the Immigration Reform and Control Act (IRCA).
Complete job description is available upon request and will be provided during the selection process.
