Dir-Campus Stores
Top 20 Public Research University located in a major Southeastern Metro Area
The Director of Campus Stores is responsible for providing strategic leadership and administrative oversight for the university campus store, a self-supporting retail enterprise. Responsible for all aspects of Campus Stores operations, including course materials, technology products, branded merchandise, e- commerce, marketing, finance, inventory management, customer experience, personnel administration, and strategic planning. Develop and implement short- and long-range business strategies that support the university’s academic mission, enhance the student experience, strengthen the Institute's brand, and ensure long-term financial sustainability.
Typically, will interact consistently with: Students, Faculty, Staff, and External Stakeholders Typically, will advise and counsel: Staff and Internal Stakeholders
This position will supervise: Staff and Students
Position of Trust Essential Worker Flexwork Arrangement Eligible
Yes No No
Duties and Responsibilities
Description
1. Provide strategic leadership and overall administration of the Campus Stores, including course materials, technology products, branded merchandise, retail services, e-commerce operations, and future business initiatives.
2. Develop and execute annual business plans, strategic priorities, sales goals, and operational objectives that support customer satisfaction, revenue growth, institutional partnerships, and long- term financial sustainability.
3. Direct all financial activities of the Campus Stores, including budget development and administration, financial forecasting, inventory investment, pricing strategies, cash controls, financial reporting, and performance analysis.
4. Lead all course material programs and affordability initiatives, including faculty engagement, textbook adoption processes, inclusive access programs, digital course materials, rental programs, and alternative content delivery models.
5. Oversee merchandising, purchasing, inventory management, vendor relations, licensing compliance, visual presentation, product assortment planning, and brand management to maximize customer engagement and financial performance.
6. Provide leadership for technology platforms and business systems supporting retail operations.
7. Develop and maintain collaborative partnerships with campus stakeholders to support university priorities and customer needs.
8. Direct marketing, communications, promotional campaigns, customer engagement initiatives, and market research efforts.
9. Monitor industry trends, higher education retail developments, emerging technologies, and changing customer expectations; develop recommendations and implement initiatives that improve operational effectiveness, customer experience, and financial performance.
10. Perform other related duties as assigned.
