Description

Position Purpose:

The position is set in a fast-paced, time-sensitive environment and requires good problem-solving skills, accuracy, and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented workplace. Responsible for monitoring and processing all deposit related items as they relate to various system applications 1Source and Unity requests, wire transfer, ACH, and electronic funds transfer. Demonstrate Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Daily processing of incoming and outgoing domestic and international wires.
• Research and post incoming ACH return items, complete research and corrections related to customer ACH inquiries.
• Processes ACH deceased returns and reclamations.
• Daily reconciliation of various ACH internal and general ledger accounts
• Daily research and correcting transactional errors.
• All other duties as assigned and any activities that support the key accountabilities.

Qualifications, Knowledge and Skills:

• Two years' experience in banking or financial services or other related experience.
• High School Diploma or equivalent, with office administrative skills or certification.
• Strong customer service and problem-solving skills and demonstrated ability to respond to inquiries with tact, diplomacy and patience.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate computer programs.
• Possess the ability and desire to be cross-trained in many different job duties within the department.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving files of up to 15 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
• Work involves some travel to attend meetings, training, and so forth.

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