The General Manager is responsible for the overall leadership, strategic direction, and day-to-day operations of the club. This executive role oversees all aspects of the facility, ensuring an exceptional member and guest experience while driving operational excellence, financial performance, and team development. The General Manager serves as the primary ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community. The General Manager also serves as the principal management liaison to the Board of Directors and its committees, supporting effective club governance by providing the information, counsel, and execution needed to carry out the Board's strategic direction and policies.
Experience Required
Bachelor's degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
CMAA certified.
Ability to read and speak English may be required to perform the duties of the job.
Knowledge of Microsoft Office applications.
Demonstrated experience working with a volunteer board and committees in a member-owned or private club setting, including strong presentation, facilitation, and consensus-building skills.
Essential Responsibilities
Provide overall leadership and strategic direction for all club operations, ensuring exceptional member and guest experience while maintaining the highest standards of service.
Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals.
Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development.
Ensure compliance with all company policies, Human Resources procedures, safety standards, and applicable regulations.
Oversee the maintenance, appearance, and long-term planning of all club facilities, grounds, and physical assets.
Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.
Partner with leadership on marketing, membership, and community engagement initiatives to promote club programs and drive business growth.
Foster a collaborative, service-focused culture while building strong relationships with members, guests, associates, vendors, and the local community.
Directly supervise department leaders.
Serve as the primary management liaison to the Board of Directors, attending Board meetings and providing timely, transparent reporting on club operations, financial performance, membership trends, and strategic initiatives.
Partner with the Board President and officers to develop meeting agendas and prepare Board materials so that directors have the information needed to make informed decisions.
Support the Board in developing, implementing, and periodically reviewing the club's strategic plan, long-range capital plan, and master planning initiatives.
Implement Board policies and directives, and ensure the club's bylaws, governing documents, rules, and policies are applied consistently and communicated clearly to members and associates.
Serve as staff liaison to member committees, providing guidance, resources, and operational context while respecting the distinct roles of volunteer governance and professional management.
Work with the Board and Finance Committee on annual operating and capital budgets, dues and fee structures, and the long-term financial sustainability of the club.
Build constructive, trusting relationships with Board and committee volunteers, including orientation of new directors and committee chairs on the club's operations and on the division of governance and management responsibilities.
Promote open communication and member engagement through town halls, surveys, newsletters, and other forums, and bring significant member feedback and concerns to the Board as appropriate.
Maintain active involvement in industry organizations and pursue ongoing professional development to remain current on hospitality and industry best practices.
Benefits
Medical, Dental, and Vision coverage.
401(k) with employer match (19 years of age and older).
Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.
