The General Manager serves as the chief operating executive of Maple Bluff Country Club and is responsible for the overall leadership, management, and performance of the Club. This individual will serve as the visible, accessible, and trusted leader for members, guests, associates, and the Board of Directors. Working collaboratively with the Board of Directors and Troon leadership, the General Manager will help define the Club's future, guide a major golf course construction project, and enhance the Club's membership experience and market position.
Experience Required
Bachelor's degree from an accredited four-year college or university preferred.
Active CMAA membership, Certified Club Manager (CCM) designation, or PGA/LPGA professional credentials preferred.
Minimum five years of progressive leadership experience in private club or resort management.
Demonstrated success leading a multifaceted private club operation with a strong focus on member satisfaction.
Experience supporting major capital improvement projects, particularly golf course renovations or construction, strongly preferred.
Proven ability to develop and execute membership marketing, communication, and engagement strategies.
Experience collaborating effectively with a private club Board of Directors and volunteer committees.
Strong financial acumen, including operating budgets, capital planning, and financial reporting.
Exceptional communication, interpersonal, organizational, and team-building skills.
Proficiency in Jonas and Microsoft Office applications preferred.
A collaborative, visible, and approachable leadership style characterized by integrity, professionalism, sound judgment, and genuine hospitality.
Essential Responsibilities
Partner with the Board, membership, and Troon leadership to establish a clear vision, mission, and guiding values for the Club.
Elevate member satisfaction and engagement through visible leadership, service standards, and feedback initiatives.
Provide executive leadership and coordination throughout the planning, construction, and reopening phases of the golf course project.
Develop and execute comprehensive membership marketing and communications strategies.
Inspire a culture of hospitality, professionalism, teamwork, and accountability.
Recruit, develop, mentor, and retain a high-performing management team.
Provide disciplined financial leadership through budgeting, forecasting, financial analysis, and expense management.
Collaborate with the Board and Troon leadership on operating budgets, capital planning, and long-term financial sustainability.
Serve as a trusted advisor and strategic partner to the Board of Directors.
Provide executive oversight of all Club operations, including golf, agronomy, food and beverage, recreation, membership, and clubhouse services.
Implement and uphold Troon's operational standards and human resources policies.
Benefits
Medical, dental, and vision coverage.
401(k) with employer match (19 years of age and older).
Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.
