Oversees and maintains all facets of the golf operation, providing professional support, direction, management, training, and leadership to golf staff associates. Promotes and nurtures customer relations, enhances the quality of the golf experience, and is responsible for day-to-day golf operations.
Experience Required
Bachelor's degree from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
Class A member of PGA/LPGA.
Ability to read and speak English is required.
Knowledge of Microsoft Office applications.
Experience with computerized POS and tee time system.
Regularly stands, walks, and sits; occasionally climbs or balances, stoops, kneels, crawls, or crouches.
Frequently uses hands and reaches with hands and arms.
Frequently talks or hears; tastes or smells.
Occasionally lifts up to 50 pounds.
Frequently works in outdoor weather conditions; noise level is moderate.
Essential Responsibilities
Oversee golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and potentially assist with supervising food and beverage operations.
Assist in development and day-to-day tracking of the budget and business plan and help control expenses in relation to revenues.
Create a customer service-oriented atmosphere that promotes the game of golf and ensures associates provide a high level of customer service.
Work closely with the Superintendent and Food and Beverage Manager to ensure timely communication and a strong working relationship.
Prepare work schedules and assign associates areas of responsibility.
Perform payroll tasks, make adjustments prior to submission, and monitor hours to maximize productivity and minimize overtime.
Provide leadership and vision to golf staff and prepare them for career advancement.
Provide golf instruction through lessons and clinics to members and guests.
Interview, hire, train, plan, assign, direct work, evaluate performance, reward and discipline associates, and resolve complaints and problems.
Manage department members including Assistant and Associate Golf Professionals, Teaching Professionals, Tournament Coordinator, and Guest Services Attendants.
Ensure effective orientation and ongoing training for associates.
Monitor business volume forecasts and plan manpower, productivity, costs, and expenses accordingly.
Implement and maintain excellent service to achieve guest satisfaction.
Incorporate safe work practices and maintain regular and reliable attendance.
Perform other duties as required.
Benefits
Medical, dental, and vision coverage
401(k) with employer match (19 years of age and older)
Paid time off and leaves of absence, in accordance with applicable law and eligibility criteria
