Description

• Compute: Manages the entire lifecycle of all compute nodes, including procuring, installing, configuring, and maintaining hardware, operating systems, and core system software to ensure optimal performance, stability, and resource utilization for scientific workloads.
• Storage: Directs the management of the high-performance parallel file systems (e.g., Lustre, GPFS), NAS, and backup solutions, executing capacity planning, performance tuning, and integrity checks to guarantee secure, high-speed, and reliable data access for all users.
• InfiniBand: Designs, deploys, and provides expert-level troubleshooting and maintenance for the InfiniBand high-speed interconnect fabric, ensuring low-latency, high-bandwidth inter-node communication essential for scalable HPC application performance.

• Slurm: Administers, configures, and tunes the Slurm Workload Manager, actively managing job queues, partitions, and resource allocation policies to enforce fair-share scheduling, maximize cluster utilization, and meet diverse research computational needs.
• System Imaging: Develops, maintains, and updates standardized, optimized system images for all compute nodes, utilizing automation tools to facilitate rapid, consistent deployment, efficient patching, and streamlined upgrades across the cluster environment.
• Software Licenses: Oversees the administration and compliance of all commercial scientific software licenses, ensuring adherence to vendor agreements and strategically managing license servers and usage policies to optimize utilization and accessibility for the HPC user base.

• Knowledge Transfer: Develops and implements a formal cross-training program for existing system administrators by creating documentation and delivering hands-on instruction to enhance the team's collective expertise in HPC-specific technologies (Slurm, InfiniBand, parallel file systems).
• Operational Resilience: Ensures robust, shared support capabilities across the IT team by strategically transferring HPC knowledge, actively preventing single points of failure, and improving the overall efficiency and responsiveness of the operational support model.
• Strategic Enhancement: Contributes to the strategic planning and roadmap development for future HPC infrastructure and software enhancements by researching emerging technologies, evaluating vendor solutions, and providing expert recommendations to ensure the environment remains cutting-edge and meets long-term organizational goals.

• Use broad expertise and unique skills to play an active role as a technical expert during the planning and implementation phases of new technologies, and participate in architecture brainstorming and design discussions with technical team members.
• Provide technical guidance on complex infrastructure architecture challenges to IS team members and other solution partners.
• Act as a role model for developing and trying different problem-solving approaches and supporting team members to do the same.
• Coaches and develops new team members on how to provide the best customer service.
• Models and supports other team members to conduct themselves with openness and honesty to enhance positive relationships based on trust, predictability, and communication.

• Provide input on setting Enterprise Systems, and CIT, goals, objectives and strategies based on the University's mission, goals and strategic plan.
• Provide input in technology planning processes to develop cost-effective customer-focused solutions.
• Uses strong technical and organizational knowledge to plan and lead projects and working groups.

• Work closely with the ES Manager in the creation, planning, maintenance, and secure expansion of SCU's computing infrastructure. This includes, but is not limited to, local and hosted servers, virtual appliances and devices, and storage.
• Work closely with ES Manager to ensure that architecture principles and standards are consistently applied across the data center compute and storage services.
• Collaborate with the Information Security Office (ISO) to ensure a secure and compliant enterprise environment.
• Work with the ISO to ensure that systems are secure and to plan for future security needs and threats.
• Ensure the appropriate distribution of infrastructure services to faculty, staff, and students.
• Create and document standards and practices regarding data center, compute and storage services for use across the University.
• Oversee the creation and performance of infrastructure production and test environments.
• Create scalable, interoperable, and flexible infrastructure solutions.
• Support assigned systems with on-call availability and respond within agreed upon timeframes.
• Analyze and evaluate processes to document and implement standard routine and process for the application of patches/updates to operating systems, applications, and hardware and firmware to ensure all physical, virtual, and hosted systems are patched with the appropriate level of security and versioning.
• Participate as necessary in backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and are available off site.
• Participate in disaster recovery and business continuity planning.
• Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems, and key processes. Check for potential problems, resource availability, capacity, performance and load characteristics, network integrity, and security threats. Monitor systems activity and usage to maintain a secure environment. Develop related solutions as warranted .
• Work with the CISO and system stakeholders to establish upgrade and update schedules, and maintenance windows.
• Keep abreast of software releases and updates, keeping all systems at current release levels as appropriate for the successful operation of the data center in support of the University.
• Serve as the liaison with hosted platform and third party providers to monitor service level agreements and ensure that performance expectations and requirements are met.

• Enhance existing architecture frameworks in order to define, design, and implement simplified, standards based system architectures.
• Assist in the design, planning, and implementation of infrastructure systems optimization and process improvement projects.
• Test and assess existing infrastructure against industry standard internal and external benchmarks to ensure optimal performance and service delivery.
• Participate in IT and information security audits and prioritize corrective actions and successful remediation of areas supervised to ensure that continuous improvements are made on an ongoing basis.
• Participate in the change management process to ensure all changes to relevant services are documented, tested, deployed,and prepped for back-out strategies if necessary.
• Aware of industry trends and how to incorporate them with our infrastructure environment to improve services and/or cut costs.

• Effectively communicate complex data analyses to provide technical and strategic input during the planning phase of potential projects in the form of technical architecture designs and recommendations.
• Regularly communicate with Cyberinfrastructure Technologies colleagues regarding initiatives.
• Keep the ES Manager informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize or degrade IT service delivery to the University community.

• Suggest operation strategies to accommodate major shifts in customer needs.
• Determine procedures and methods for operational tasks required to maintain data center servers and related systems in reliable, stable operation. This person will use their experience and judgment to plan and accomplish goals and objectives, and to identify potential problems and define/implement solutions.
• Supports academic programs by providing the necessary expertise and technical support to make faculty and student technology adoption successful, e.g., consulting with faculty launching initiatives, identifying their needs, evaluating solutions, implementing those solution
• Support compute and storage needs of institutional programs by providing the necessary expertise and technical support to build a robust and highly available solution to meet their needs
• Empower end users to successfully use the technology.
• Interface with vendors, external resources.
• Evaluate new software or systems under consideration for adoption.
• Ensure asset management procedures are maintained and documented.
• Work with the Enterprise Systems team to automate and streamline procedures within the department.
• On occasion work beyond and in addition to traditional work schedules/hours. Required to carry a cell phone and be on-call.
• Utilize technologies and tools to support the compute and storage infrastructure: programming, scripting, diagnostic tools.

• Recommends initiatives and implements changes to improve quality and services.
• Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
• Maintains contact with customers and solicits feedback for improved services.
• Maximizes productivity through use of appropriate tools; plan training and performance initiatives.
• Researches and develops resources that create timely and efficient work flow.
• Prepares progress reports; informs supervisor of project status and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
• Prepares and submits reports as requested and required.
• Develops and implements guidelines to support the functions of the unit.

• Knowledge of information technology, campus technology, and information security issues and trends in higher education, and ability to continually develop new knowledge regarding the same.
• Ability to listen and understand customer needs.
• Ability to plan, implement, and evaluate customer service initiatives.
• Ability to work in a collaborative environment, as either a member or leader of a team, to meet deadlines and achieve goals.
• Ability to manage a diverse workforce to provide excellent customer service.
• Self-motivated and shows initiative.
• Ability to successfully manage multiple projects simultaneously.
• Proven track record in project planning and project management.
• Ability to exercise independent judgment and engage in critical thinking and problem solving.
• Ability to work effectively under pressure in a busy (sometimes chaotic) and demanding information services environment.
• Ability to explain technical issues and policies to non-technical people.
• Ability to give presentations on technical issues to a broad range of audiences.
• Ability to foster and maintain good working relationships with faculty, administrators, students, senior management, and other leaders.
• Ability to handle sensitive matters with diplomacy and the ability to mediate between competing parties.
• Ability to maintain confidentiality and manage confidential information.
• Must possess impeccable integrity.
• Ability to speak truth to power.
• Appreciation for the University's mission, vision, values, priorities, procedures, and policies.

• Knowledgeable and experienced in large-scale computer center operations with multiple systems running Linux and Windows with Server operating systems
• Experience with managing and operating SAN storage environments
• Strong proficiency in the management of multi-platform hardware and software environments including Microsoft, Linux (Red Hat).
• Experience with configuration management tools such as Ansible and Warewulf
• Experience with Slurm and job scheduling
• Strong proficiency with scripting languages (Python, Bourne Shell, Perl, etc.)
• Experience with compiling software packages and managing software modules in a HPC (EasyBuild, Lmod)
• Experience with racking servers and adding PCI cards
• Experience with LDAP and DNS
• Experience with parallel file systems
• Experience with Infiniband networks
• The University technology environment is very dynamic and challenging. A person with a wide breadth of experience and who can adapt to changes working in a complex technology infrastructure environment is sought.
• Experience with vSphere, ESXi
• Experience in using and configuring system monitoring tools
• Experience with enterprise Backups
• Experience with cloud providers
• Skilled technical troubleshooter. Must be able to analyze and solve complex problems.
• Knowledgeable in the use of a personal computer and standard productivity tools
• Experience interacting and working with other people in a successful customer service capacity
• Industry trends in enterprise infrastructure/data center technology including: automation tools, cloud technology, disaster recovery, virtualization, networking, security and other pertinent areas.
• Experience with Identity and Access Management (IAM)
• Excellent interpersonal, written and verbal communication skills
• Demonstrated ability to work in a collaborative, team environment
• Strong organizational skills and ability to multitask
• Must be a "self-starter" and show initiative to proactively identify and resolve problems
• Must have the ability to acquire and apply new skills quickly
• Strong customer service orientation
• Understands the role of enterprise computing in University business processes
• Works under limited supervision

• Bachelor's degree in a directly applicable field of study (Computer or Electrical Engineering, Math/Computer Science, Operations and Management Information Science)
• Advanced Degree preferred in directly applicable field of study or a field of management

• 8+ years applicable experience in the operation, maintenance, support and design of enterprise-wide computer center systems with demonstrated increasing responsibilities
• 2+ years of experience supporting an HPC required, including experience in Slurm or similar workload manager; InfiniBand or similar high speed interconnect; and Lustre or similar parallel file system.
• Experience working for the needs of Higher Education or research organizations is desirable

• Must be able to handle and operate equipment, which can be located in racks, on tall shelves or in cabinets
• Must be able to climb ladders and work at heights
• Must be able to work in confined spaces: crawl spaces, under raised flooring and in or under furniture
• Considerable time is spent at a desk using a computer terminal
• Will be required to travel to other buildings on the campus
• May be required to occasionally travel to remote campuses, outside customers, vendors or suppliers
• May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations

• Typical office and computer lab environment
• Mostly indoor office environment with windows
• Offices with equipment noise
• Offices with frequent interruptions
• Data Centers, wiring and equipment closets with loud noise, low light and tight spaces
• Raised floor under floor access and above ceiling spaces
• Roofs, high on walls, ceilings, basements and other locations where equipment is stored