• Collaborates with Clinical Informatics colleagues across the enterprise to drive strategic goals and vision for the department and CHRISTUS Health
• Collaborates with customers to enhance their work methodologies and tools; maintaining a customer-centric, technical knowledge and focus when contributing to the testing, documentation and implementation activities of the assigned software
• Assesses end users for maximization, efficient, and effective use of the electronic medical record and/ other systems
• Provides ongoing end user system support with all upgrades, new releases, and enhanced functionality
• Fosters relationships with ministry leadership and departments such as Information Services, Quality, Case Management, Revenue Cycle, and Finance to ensure effective communication, to meet business and financial requirements
• Provides end-user support to clinicians, using critical thinking and troubleshooting skills
• Demonstrates strong communication and interpersonal skills when interacting with other people, both individually and in groups
• Assists in reporting any identified EHR compliance issues/concerns at the Ministry level and escalates utilizing proper chain of command
• Works under minimal supervision
• Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise on new or unprecedented assignments
• Requires minimal instruction on day-to-day work and detailed instructions on new assignments
• Escalates operational problems and technical issues to senior team members and management
• Makes decisions regarding own work on primarily routine cases
• Perform other duties and special projects as requested

Education/Skills

• Bachelor's degree strongly preferred or - Associate's degree with Informatics related experience
• Strong knowledge of clinical information systems, clinical informatics, data management and administration
• Advanced knowledge of Microsoft Office products
• Excellent verbal and written skills, strong interpersonal skills, and the ability to work independently and as a member of a team

Experience

• Preferred 1-3 years previous informatics experience or equivalent