Description

Go METRO

Learning Program Manager

The Learning Program Manager plays a key role on Metro's Learning team by designing, delivering, and continuously improving learning programs that support employee growth and organizational success. This role partners closely with leaders and subject matter experts to develop functional learning paths, people-leader training, and enterprise learning content delivered through classroom, virtual, and on-the-job experiences.
The ideal candidate brings experience in instructional design, project management, digital learning technologies, and adult learning principles, along with a passion for creating practical, engaging learning solutions that meet business needs.

ESSENTIAL FUNCTIONS

• Work closely with Directors and Sr. Managers (as SMEs) to develop Metro's Functional Learning Paths (FLP) program, intended to provide a clear learning plan for newcomers to the function or department, including classroom, online, and on-the-job training. Work to update and improve the program on an ongoing basis.
• Manage and facilitate training for new managers of people on foundational topics like performance management, delegation, giving
• and receiving feedback, discipline, and recognition.
• Conduct assessments to identify knowledge gaps across the organization and create new learning programs on based on the needs of the business (particularly for the administrative population). Training may consist of presentations, manuals, quick reference guides, e-Learnings, videos, tutorials, and in-person classes.
• Serve as the primary administer and functional owner of Metro's current Learning Management Systems (LMS) including system configuration. Create course components, modify course configurations, track training records, and create insightful reports.
• Organize, build, and manage training content on a variety of topics align with company goals and brand standards. Training content may consist of word documents, PowerPoint presentations, training manuals, quick reference guides, e-Learnings, training videos, tutorials, and in-person class materials.
• Provide ongoing technical and administrative support for the LMS and training department.
• Plan and create curriculum and training content using instructional design models like the ADDIE model.
• Manage multiple projects from start to finish, including setting timelines and working within budgets.
• Analyze data to evaluate the effectiveness of training content and programs (e.g. completion rates, learner feedback, manager adoption). Make recommendations for improvement based on KPIs and provide ongoing support.
• Act as a resource to learners and employees across the organization related to programs, projects, systems, and processes.
• Research, identify, and implement emerging trends in training, education, and learning technology.
• Follow the Metro procurement process to identify and contract with new and existing training vendors.
• Provide administrative and organizational support for company events and programs such as communicating with external vendors, managing expenses and expense reports, scheduling training, and booking classrooms.
• Ability to work in compliance with Metro's safety and security policies.
• Provide a positive work environment that does not discriminate in hiring, promotion or employee/supervisor relations based on race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran.
• Responsible for other duties as assigned.

POSITION QUALIFICATIONS

• Competency Statement(s)
• Communications - Excellent verbal, writing and non-verbal skills. Persuasive, build consensus.
• Customer Focus - Excellent problem-solving skills and a desire to exceed expectations.
• Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
• Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem-solving.
• Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
• Proficiency - Able to multi-task, plan and measure results, analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.

Education

• Bachelor's Degree (four-year college or university) required, preferably in education, instructional design, HR, IO psychology, or organization development.
• Master's Degree in related field preferred.

Experience

• Three to five years related experience.
• Knowledge and experience with learning or talent measurement/analytics methodologies.
• Knowledge and experience with graphic design principles and practices.
• Knowledge of transit and unionized workplaces a plus.

SKILLS & ABILITIES

• Computer Skills
• Working knowledge of Microsoft 365, HR Systems, Learning Management Systems, e-learning Authoring Software, Adobe Creative Suite, web-based applications, internet and email.

WORK ENVIRONMENT

• Office atmosphere

SALARY / WAGE INFORMATION

• Salary is negotiable and based on experience

EEO STATEMENT
Metro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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