Job Purpose

SupplyNet, Inc. has been a recognized leader in the design, engineering, and manufacture of top-of-the-line military-grade products. SupplyNet excels at every stage of the product life cycle—from the initial design and prototyping phases, through manufacturing, quality control, and post-sales support. We are seeking a Quality Engineer that will oversee product testing for existing and new products, and all quality document control activities. The quality engineer will coordinate with engineers, customer service and procurement to support Company’s quality goals.

Responsibility

The Quality Control Engineer will directly report to the business owner with a dotted line to a business/engineering consultant on team. The quality engineer will play a central role in managing RMAs, quality procedures, developing test fixtures/protocols, and setting up Quality Management Systems (QMS) for the business

I.   RMAs

Manage and track RMA logs such as customer name, receive date, product, action taken, and ship date.
Conduct receiving inspection of returned goods, including packaging condition, damage assessment, and data entry into the RMA log.
Evaluate and have it repaired using defined fault codes and “makelikenew” if needed. Coordinate with Engineering to get it repaired.
Coordinate with procurement on credit memo/billing actions based on warranty status.
Document failure analyses, service date, test data and customer reports
II.   Quality Procedures

Create test procedures to verify our product performance and to support quality certificates.
Document product acceptance criteria and translate those criteria into product test plans for testing.
III.   Test Fixtures

Will design, build, and maintain testing jigs, fixtures and gauges with some support from the development engineers on team.
Ensure equipment and measurement system integrity.
Manage instrument calibration, validation, and measurement system analysis
IV.    Product Testing

Perform functional, performance, or product tests and record results accurately.
Create formal quality certificates for SupplyNet owned products.
Identify defects and nonconformities when tests fail and document nonconforming output and maintain product containment and corrections as needed.
2. Quality Management Systems (ISO 9001)

Write, review and update SupplyNet quality procedures and work instructions
Conduct annual quality test audits and write audit reports
Investigate customer complaints and internal nonconformities
Lead rootcause analysis sessions (e.g., 5 Whys, fishbone diagrams)
Supporting engineering and operations with quality planning
3. Continuous Improvements

Analyze product development and quality workflows. Question status Quo. And recommend improvements required to improve product quality.
Evaluate and improve processes using design of experiments, first article inspections and Agile methodologies.
4. Team Leadership

Own all parts of Quality function.
Recommend quality training programs for engineers to learn and grow. 
Foster a collaborative environment with quality being a top priority.
5. Additional duties as assigned

Qualifications & Skills

Education

Minimum bachelor’s degree in industrial, mechanical or electrical engineering.
Experience

Minimum 2+ years of experience as a quality test engineer.
Experience in conducting root cause analysis, corrective and preventative action reports. 
Experience in maintaining and auditing a QMS (ISO 9001:2018).
Experience using a Cirris Test machine or equivalent cable/wire harness testing equipment.
Certifications

PMP, Lean Six Sigma Green/Black Belt preferred, not required.
Technical Skills

Knowledge of IPC-A 620 WHMA and ISO 9001:2018 Standards
SolidWorks, Microsoft 365, Business Central or equivalent ERP system.
Soft Skills

Strong analytical, communication, leadership, and cross-functional collaboration skills required.
Business Innovation requires stepping into the unknown. We value engineers who are comfortable not having all the answers but possess the curiosity to explore them.
Intellectual humility & curiosity: being comfortable saying "I don't know" while maintaining a strong drive to explore unknown opportunities and ask clarifying questions.
Time Management: Balancing multiple projects, priorities, and documenting tasks and plans is a top requirement.
Constructive feedback reception: Accepts critiques without taking them personally, uses feedback to iterate and improve.
Active Listening: Understands the exact need of the business and its stakeholders such as business owner and consultants on team, before executing work.
Physical requirements

Ability to lift up to 50 lbs., work standing or sitting for extended periods, and maintain good vision and hand–eye coordination. Sitting at a computer and working.
Work Environment

The quality engineer will work in an engineering lab environment with a focus on product inspection, testing and root cause analysis to improve product quality standards.