Summary: The Senior Systems Engineer serves as a senior technical resource responsible for the design, implementation, administration, and support of WVSOM's enterprise server infrastructure, cloud services, virtualization platforms, identity management systems, and endpoint management solutions. This position plays a key role in ensuring the reliability, security, scalability, and performance of systems supporting the West Virginia School of Osteopathic Medicine (WVSOM), including WVSOM Health operations. Reporting to the Server Manager, the Senior Systems Engineer works closely with infrastructure, security, networking, and application teams to maintain mission critical services while assisting with strategic initiatives, modernization efforts, disaster recovery planning, and cloud adoption. This position is expected to operate with a high degree of independence and provide advanced technical expertise in support of institutional goals.

Position: This is a full-time, non-classified position; it is exempt from FLSA regulations concerning overtime. Not all activities in this position occur within an 8:00-4:30 schedule and may require evening and weekend scheduling as needed. The weekly schedule for this position will be established between the supervisor and the employee and approved given the needs of the department and the institution.  This position has been designated as Essential. This means that when WVSOM is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover and continue operations at WVSOM.

Duties & Responsibilities:
Infrastructure Planning and Technical Leadership

• Collaborate with the Server Manager to develop and implement strategic plans for server infrastructure, cloud services, storage platforms, virtualization environments, and identity management systems.
• Participate in long-range infrastructure planning, technology evaluations, capacity management, modernization initiatives, and technical recommendations supporting WVSOM, including WVSOM Health.
• Lead or participate in infrastructure projects from planning through implementation and ensure technical outcomes align with institutional priorities.
• Serve as a senior escalation point for complex server, cloud, identity, virtualization, and storage issues.
• Provide advanced troubleshooting, technical guidance, and knowledge transfer to IT staff, and coordinate with vendors and third-party partners as needed.

Server, Virtualization, Storage, and Enterprise Systems

• Design, deploy, configure, maintain, and support Windows and Linux server environments across physical, virtual, and cloud-hosted platforms. 
• Administer VMware infrastructure, including virtual machine lifecycle management, host maintenance, patching, upgrades, monitoring, and performance optimization. 
• Administer and support enterprise storage platforms, file services, shared storage, access controls, data availability, and system performance. 
• Administer and maintain virtual desktop infrastructure, including image management, application deployment, user profiles, endpoint integration, performance, and secure access. 
• Support enterprise collaboration platforms, institutional business systems, and other server-based services used by WVSOM and WVSOM Health.

Azure, Microsoft 365, Identity, and Endpoint Services     

• Administer and support Microsoft Azure, Microsoft 365, Exchange Online, SharePoint Online, Teams, OneDrive, and related cloud technologies. 
• Manage cloud identities, licensing, directory synchronization, access controls, governance standards, compliance requirements, and cloud service optimization. 
• Administer Active Directory, Microsoft Entra ID, DNS, DHCP, Group Policy, multifactor authentication, certificate services, and related identity platforms. 
• Manage account provisioning, role-based access, authentication services, and security policy enforcement across on-premises and cloud environments. 
• Manage endpoint deployment, configuration, provisioning, application delivery, and lifecycle management through Microsoft Intune and other enterprise management tools. 

 Security, Monitoring, Automation, Backup and Recovery   

• Use monitoring and reporting platforms to proactively identify, troubleshoot, and resolve infrastructure performance, availability, and security issues.
• Assist with vulnerability remediation, security hardening, compliance initiatives, patch management, and incident response activities.
• Develop and maintain automation using PowerShell, scripting, artificial intelligence, and process automation tools where appropriate.
• Assist in the administration of enterprise backup systems, disaster recovery solutions, and business continuity processes.
• Perform backup verification, recovery testing, restoration activities, and continuity exercises to protect institutional systems and data.
• Maintain comprehensive documentation of system configurations, procedures, standards, recovery plans, and infrastructure changes.
• Assist with developing and enforcing infrastructure standards, security practices, and operational procedures.
• Provide on-call support for critical server, cloud, storage, authentication, and infrastructure issues outside standard business hours, ensuring timely resolution of incidents affecting WVSOM and WVSOM Health operations.

 Other Related Duties as Assigned

West Virginia School of Osteopathic Medicine is an equal opportunity employer.