Description

As a Software Engineer at JPMorganChase within the Consumer & Community Banking, you are an integral part of Co-Branded Card team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you will be responsible for developing high-quality code and building solutions that enhance partner experiences and expand our customer value proposition. Your expertise in application design, solutions architecting, development, and testing will be utilized to set strategic technical direction and solve complex problems.

The Associate - Software and Support is responsible for assisting in the development, maintenance, and support of software applications. This role involves providing technical support to users, troubleshooting issues, and collaborating with the engineering team to ensure smooth operation of software systems.

Job Responsibilities

• Assists in the development, testing, and deployment of software applications.
• Provides technical support to end-users, addressing software-related queries and issues.
• Troubleshoots and resolves software problems in a timely manner.
• Documents support issues, resolutions, and user feedback.
• Collaborates with software engineers to identify and fix bugs or performance issues.
• Participates in software upgrades, patches, and maintenance activities.
• Maintains knowledge base articles and user guides for supported applications.
• Escalates complex issues to senior engineers or relevant teams as needed.
• Ensures compliance with company policies and security standards.
• Contributes to process improvements and support best practices.

Required qualifications, capabilities, and skills

• Formal training or certification on reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with 3-5 years applied experience
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues
• Ability to identify and solve problems related to complex data structures and algorithms
• Ability to teach new programming languages to team members
• Ability to expand and collaborate across different levels and stakeholder groups

Preferred qualifications, capabilities, and skills

• Experience leading developers in a high impact fast paced environment.
• Proficient in programming languages like Python for model development, experimentation, and integration with Azure OpenAI API.
• Ability to identify and address AI/ML/LLM/GenAI challenges, implement optimizations, and fine-tune models for optimal performance in NLP applications.
• Strong problem-solving and analytical skills with emphasize on attention to detail.
• Must have AWS Cloud knowledge

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.