Description

Position Title: Technical Writer

Location: Fort Worth 2101

Department: Production/Warehouse

Employment Type: Full Time

Workplace Type: Onsite

Reporting To: Randal Goff

Compensation: $21.00 - $25.00 / hour

Technical Writer

The Technical Writer's role is to assemble and disassemble cell phone devices, to create technical documents, manuals, and work instructions, explain complex information in a clear and concise manner and work with the client, OEMs, engineers, and various levels of management to ensure accuracy of product descriptions and testing procedures. They are also responsible for updating and maintaining existing technical documents. This individual will have experience with both hardware and software testing, integration and assembly/disassembly of cellular devices and methodologies.
The ideal candidate should have a strong understanding of the subject matter and excellent research skills, combined with clear and concise writing abilities. They must be meticulous, audience-aware, and proficient in using documentation tools and software. Effective collaboration, organizational skills, and an initiative-taking learning mindset are essential, along with the ability to manage multiple projects and meet deadlines. A relevant degree or certification can also be beneficial.

Key Responsibilities

Essential Functions:

• Disassemble and assemble cell phone devices in an efficient manner, with mindfulness regarding different OEMs & models, according to work instructions (WI) and standard operational procedure (SOP).
• Plan, develop, organize, write, and edit standard operational procedures (SOP), process maps, and work instructions, utilizing sample electronic devices with little supervision.
• Create or incorporate visual elements such as diagrams, screenshots, and charts to enhance understanding and provide visual support to the text.
• Conduct thorough research to gather information about products, services, or processes from various sources including subject matter experts (SMEs), product specifications, and existing documentation.
• Research, develop and document technical design specifications and test scripts.
• Maintain a comprehensive library of technical terminology and documentation.
• Analyze documents provided by AT&T to maintain continuity of style of content.
• Continuously update and revise documentation to reflect new product releases, updates, or changes, ensuring all information is current and accurate.
• When needed, train production personnel using the work instructions and function as a subject matter expert to answer operational questions from the team or client.

Job Qualifications

Education/Certifications:

• 2-years Associates of Applied Science degree with an emphasis in Technical Writing or 2+ years of technical writing experience in the telecommunications industry.

Experience:

• Can demonstrate equivalent knowledge in this type of field from prolonged experience and/or study

Skills and Qualifications:

• Strong technical writing skills (clear, concise, and complete manner).
• Strong grammar skills (grammar, punctuation, spelling, usage).
• Strong oral communication skills.
• Able to use a multitude of hand tools required for the steps requested in the above-mentioned documents.
• Proficiency in MS Office and picture processing software.
• Strong mindfulness
• Able to write in explanatory and procedural styles for multiple audiences.

Preferred Skills and Qualifications:

• Advanced skills in Excel (formulas, pivot tables, etc.) and PowerPoint.

Physical Requirements : N/A

Benefits

• Medical, Dental, Vision, and Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• 401(k) Plan with Company Match
• Generous Paid Time Off
• 10.5 Paid Holidays
• Career Development Opportunities

About Group O

At Group O, it's our employees who we value most. That's why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees' health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.
In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.


Group O is committed to providing equal employment opportunities to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, and sexual orientation. If you require accommodations to participate in the job application process, please contact recruiting@groupo.com, we will work with you to meet your needs. Information provided by applicants will be treated with the utmost confidentiality. We respect your privacy and will handle your application data in accordance with our privacy policy.

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