Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Austin, Texas

Compensation: $17.00 - $19.00 / hour

Description

PAZ Veterinary West | Austin, TX | Full-Time

Love people, love pets, and believe exceptional care starts with an exceptional experience? We'd love to meet you!

PAZ Veterinary West is looking for a friendly, organized, and compassionate Veterinary Client Service Representative (CSR) to join our team in Austin, Texas! If you're passionate about helping people, enjoy building relationships, and thrive in a fast-paced, team-oriented environment, this could be the perfect opportunity for you.

As the first point of contact for our clients and their beloved pets, you'll play an essential role in creating a welcoming, positive, and seamless experience from the first phone call to the end of each visit. We're looking for someone who understands that great veterinary care goes beyond medicine - it's also about empathy, communication, and making every client feel valued.

At PAZ Veterinary, we celebrate individuality, encourage collaboration, and believe in creating a supportive environment where people can grow, contribute, and make a difference every day.

What You'll Do

As a Veterinary Client Service Representative, you'll help keep our hospital running smoothly while delivering outstanding customer service to clients and their pets.

Your responsibilities will include:

• Create a warm welcome: Greet clients and their pets with enthusiasm, compassion, and professionalism, both in person and over the phone.
• Manage the client experience: Schedule appointments, coordinate patient check-ins and check-outs, and help ensure an organized and efficient front desk.
• Be a communication connection: Answer phone calls, respond to client questions, relay messages, and coordinate communication between clients and the veterinary medical team.
• Support hospital operations: Maintain accurate client and patient records, update information, process payments, and assist with daily administrative tasks.
• Make every interaction count: Listen to client concerns, demonstrate empathy, and help clients feel informed and supported throughout their pet's care journey.
• Work as one team: Collaborate with veterinarians, veterinary technicians, assistants, and fellow CSRs to create an exceptional experience for every client and patient.
• Stay organized: Balance multiple priorities in a busy veterinary environment while maintaining attention to detail and a positive attitude.

What We're Looking For

We know great people come from different backgrounds! Veterinary experience is wonderful, but we're equally interested in individuals with strong customer service skills and a genuine desire to learn.

Qualifications and Skills:

• Previous customer service, reception, hospitality, retail, or administrative experience preferred.
• Veterinary reception or veterinary hospital experience is a plus.
• Excellent communication and interpersonal skills, with the ability to interact professionally and compassionately with clients.
• Strong organizational skills and attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Basic computer skills and the ability to learn veterinary practice management software.
• A positive, dependable, team-oriented attitude.
• A genuine love for animals and a passion for helping people care for their pets.

Why Join PAZ Veterinary West?

At PAZ Veterinary, we believe exceptional pet care comes from exceptional teams. We want our people to feel supported, appreciated, and empowered to grow their careers.

As part of the Innovetive Petcare family, you'll have access to resources, professional development, and opportunities to build your skills while enjoying the individuality and community of your local practice.

Full-Time Benefits Include:

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Paid time off (PTO).
• Paid parental leave.
• Employee discounts on veterinary services and pet food.
• Opportunities for training, skill development, and continuing education through Innovetive University.
• A supportive team environment that values collaboration, personal growth, and professional development.

If you're a people person with a passion for pets and a talent for creating memorable customer experiences, we'd love to hear from you!

Join PAZ Veterinary West and become part of a team that brings comfort through empathy, innovation, and exceptional veterinary care.

Apply today! We can't wait to meet you.