Description
Your Role at a Glance
The Maintenance Renewal Representative will drive revenue growth, expand subscription sales, and boost Annual Recurring Revenue (ARR) while enhancing customer retention. This key role positions Mastercam as a premier solution provider by delivering exceptional customer service and executing strategic sales initiatives.
The Maintenance Renewal Representative will focus on managing the renewal process from prospecting to close, ensuring effective use of CRM tools, and contributing to a culture of high performance and innovation. This position collaborates closely with internal teams to align local efforts with overall business strategies, leveraging data-driven insights to exceed sales goals.
*Must be located in California in the San Francisco/San Jose Area*
How You'll Drive Success
Sales Execution & Strategy
- Manage the contract renewal cycle, including renewal quotes, engaging with customers, addressing questions or objections (coordinating with Account Managers when needed), and securing timely renewals.
- Leverage CRM tools (e.g., Salesforce) for pipeline management, opportunity tracking, and accurate forecasting.
- Consistently meet or exceed individual sales quotas and key performance metrics.
- Apply best practices to maintain a high percentage renewal rate.
- Utilize AI tools to enhance productivity, identify market trends, and create competitive strategies.
- Access and navigate third-party value-added portals to complete the renewal process for the CONNECT portion.
- Obtain and deliver all the necessary documentation and information that our Customer Service and Legal teams need to process an order.
ARR Growth & Retention
- Drive ARR growth by increasing subscription sales and renewals of maintenance agreements.
- Implement strategies to ensure high customer retention and renewal rates.
- Conduct regular phone outreach to build strong relationships, exceed renewal quotas, and drive high retention rates.
- Proactively identify and resolve customer challenges to secure renewals and foster customer loyalty.
- Work closely with Account Managers to resolve escalated customer requests.
- Soft sell and uncover potential leads.
Customer Engagement
- Serve as the primary point of contact for assigned accounts, building trust and fostering strong relationships.
- Deliver value-driven solutions that align with customer needs and business goals.
- Collaborate with cross-functional teams (marketing, customer success, technical support) to provide seamless customer experiences.
- Incorporate customer feedback to refine sales strategies and improve satisfaction.
Performance Monitoring & Reporting
- Track and report on key sales metrics, including revenue growth, retention rates, and pipeline health.
- Ensure accurate forecasting and adherence to sales processes using tools such as Salesforce.
- Identify areas for improvement and develop action plans to address performance gaps.
Market Awareness & Opportunity Development
- Stay informed about market trends, competitor activities, and customer needs.
- Identify new sales opportunities in emerging markets and underpenetrated segments.
- Leverage industry events, market research, and AI-driven tools to expand the company's presence.
- Provide feedback on manufacturing trends and hardships.
Collaboration & Cross Functional Alignment
- Work closely with the Territory Manager, Technical Manager, and Account Managers to integrate customer insights into product development and service improvements.
- Align efforts with regional or channel partners to maximize sales potential.
The Talents We're Seeking
Education & Experience
- Bachelor's degree in business, marketing, or a related field, or equivalent professional experience.
- 3 5 years of inside sales experience, preferably in a subscription-based or SaaS environment.
- Proven success in driving revenue growth and improving customer retention.
- Experience with CRM tools such as Salesforce and sales enablement platforms.
Required Skills
- Proficiency with Microsoft 365 tools (Excel, Word, PowerPoint) for communication and reporting.
- Familiarity with collaboration tools like Teams or Asana.
- Experience with BI tools (Tableau, PowerBI) and AI-enabled sales tools for insights and decision- making.
- Strong communication and negotiation skills.
- Results-driven with a customer-centric mindset.
- Exceptional organizational and time-management abilities.
- Adaptability in a dynamic, fast-paced environment.
Who We Are
At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says "too complex," we say, "challenge accepted."
We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe.
Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible.
As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. Our team of 350+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.
Our Core Values? They are not just words. They are how we win:
- Winning Together: Collaboration is not optional—it is the engine that drives us.
- Curiosity: We question, we explore, we innovate. Every day.
- Responsibility: Safety, integrity, and sustainability aren't boxes to check—they are the foundation of trust.
- Customer-Focused: We listen. We adapt. We deliver. Always.
Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com, connect on LinkedIn, and join the conversation with #mastercam.
The next big challenge is waiting—are you ready to accept?
It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.
EOE/M/F/Vet/Disabled are encouraged to apply.
We are an E-Verify Employer.
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