Description

Overview

Assists in administering all daily golf operations in a fast-paced, hospitality-focused property environment, including facilitating sales, assisting with merchandise, operating the POS system, managing handicap and tee sheet applications, and supporting on-course and golf shop service functions.

Experience Required

• Associate's degree (AA); or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Current PGA/LGPA Membership.
• Ability to read and speak English is required.
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.
• Ability to perform the physical demands of the role, including occasionally lifting up to 50 pounds.

Essential Responsibilities

• Administer point of sale applications for green fee sales, merchandise sales, and member/guest billing, and coordinate policy and procedure updates with accounting.
• Reconcile daily tee sheets, perform check-in, receive payments, resolve discrepancies, and track force posts and no-show charges.
• Initiate and promote club golf activities.
• Create lesson plans and provide individual and group instruction.
• Maintain a clean, orderly, and well-stocked golf shop and assist with merchandising and sales.
• Supervise preparations for golf outings including scorecards, cart labels, rules sheets, score sheets, format sheets, favors, pairing sheets, and hole assignments.
• Monitor member scores, report handicapping to the USGA, and bill members.
• Assist with interviewing, hiring, training, scheduling, directing work, evaluating performance, rewarding, disciplining associates, and resolving complaints.
• Assist in managing Starters, Player Assistants, and Guest Services Attendants.
• Support orientation and ongoing training programs for associates.
• Monitor business volume forecasts and plan staffing, productivity, costs, and expenses accordingly.
• Implement and maintain excellent service standards to achieve guest satisfaction.
• Conduct staff meetings and incorporate safe work practices.
• Maintain regular and reliable attendance and perform other duties as required.