Job Description

The Branch Operations Officer assists the branch staff with day-to-day operational support and works closely with appropriate Branch Operations Manager to ensure all audit, legal reporting is efficiently and effectively operating.

RESPONSIBILITIES:

• Work closely with appropriate Branch Operations Manager to ensure all the day-to-day activities pertaining to the audit, legal, reporting and support help desk within branch operations are properly functioning and completed in a timely manner.
• Assist Retail management with maintaining and implementing operational procedures to compliment efforts to meet market and branch goals.
• Responsible for responding to inquiries to include policies, procedures, branch balancing, and all other operational questions from branch staff.
• Perform audits to ensure policies and procedures are being followed and to minimize risk
• Assist in providing appropriate training to branch staff.
• Assist in implementation and troubleshooting of Bank products and services.
• Knowledgeable on all bank products and services.
• Provide approvals to branches for Overdrafts, Wires, Cashier's Checks and other items as assigned.
• Be knowledgeable, refer and support all United products and services when possible. Support and encourage efforts to refer and sell all United products and services.
• Provide excellent customer service to all customers (both internal and external), per UB "United @ your service" standards.
  

Qualifications

• High School diploma required, Bachelor's degree preferred
• Minimum of three (3) years branch or branch operations experience required
• Ability to travel up to 20%
• Proficiency in Microsoft Office products
• Ability to lift up to 50 lbs.
• Demonstrated ability to be flexible and adaptable in a fast paced environment
• Ability to work independently and in a team environment and promote team work among staff
• Demonstrate ability to meet deadlines and multi-task
• Excellent written and verbal communication skills
• Knowledge of appropriate core banking systems
• Excellent customer service skills

KEY COMPETENCIES:

• Dependability
• Regulatory and Compliance focused
• Accuracy
• Interpersonal Skills
• Excellent communication skills
• Time Management

Essential Functions:

• Sitting or standing for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data
• Ability to travel via air, rail, automobile and/or bus.
• Ability to lift heavy items up to 50 lbs.