Description

Essential Duties & Key Responsibilities:

* Meets and greets all owners & guests in a pleasant, courteous and professional manner
* Assists owners, visitors, & associates with inquiries and directions
* Operates as an information source of the area during their stay
* Promotes all of the facilities and area attractions as well as provides detailed contact information & directional assistance
* Answers all incoming calls to the Concierge desk and main switchboard
* Communicates with owners & guests to make all pre-arrival arrangements & plan their itinerary of activities
* Establishes and maintains numerous relationships with vendors/suppliers for The Rocks
* Assist with dining reservations, tee time bookings, spa appointments, transportation arrangements and activities & excursions as requested.
* Assists with any special arrangements for owners & guests
* Works with various destination club representatives to provide specialized service in accordance with their various SOP's.
* Serves as liaison between owners/guests with housekeeping needs and maintenance requests.
* Create Food & Beverage Function Sheets/BEO's for pre-arrival hors d'oeuvres, BBQ packs, In-villa dinners and other amenities as requested
*Assists Food & Beverage Department with coordination & marketing of clubhouse special events
* Performs other duties as required that may include - but not limited to- accurately posting charges to owner/guest house bills; process departure charges to owner/guest account based on established procedures, assists with the reservation process, conducts property/villa tours as needed as well as additional standard operating procedures set forth by various owner/destination clubs.
* Consistent and reliable attendance.

Qualifications:

* Minimum of one-year related experience or training. (Previous concierge and/or event planning experience preferred)
* Excel in a team-oriented work environment
* Exceptional organizational and administrative skills; detail oriented & ability to multitask a must
* Ability to communicate verbally & proficient with grammar & spelling. Ability to facilitate general inquiries sensibly.
* Proficiency in Microsoft Office required.
* Highly focused on providing superior customer service
* Comfortable in a Luxury Resort environment
* Ability to remain calm & professional in often demanding environment; ability to follow through with all requests, good judgment and strong decision-making skills and abilities