Description

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary The Coordinator of Centralized Business Office oversees daily operations in the assigned area. They work with the manager to ensure problems and job performance are handled efficiently. The Coordinator is the first resource for staff regarding issues affecting daily tasks. They act as a liaison between staff and the manager. The position involves reviewing representatives' work and training them in departmental processes.

Essential Functions of the Role

• Trains assigned staff in current and new policies and procedures. Ensures they have the knowledge and tools to complete their responsibilities.

• Serves as a resource person for staff in resolving difficult or unusual correspondence, calls, inquiries, etc.

• May participate and provide feedback to the Manager of the designated Centralized Business Office department during interviews. Continually provides information about the daily performance of assigned team members.

• Provide the Manager of the assigned Centralized Business Office department with detailed and accurate reports. Follow established procedures and submit them by their due date.

• Provides the Manager of the assigned Centralized Business Office department with suggestions to improve task timeliness and completeness, staff performance, and potential policy and procedure changes.

• Responds to inquires from internal customers, insurers, and patients as appropriate.

• Performs higher-level departmental activities. Acts as a resource or escalation point for team members. Provides assistance for complex, unfamiliar scenarios, issues, or accounts. Communicates with provider representatives as necessary. Participates in payer operations meetings as needed.

• Performs weekly Quality Reviews on assigned staffed following established policy to ensure departmental activities are meeting expectations.

• Performs other position appropriate duties as required in a competent, professional and courteous manner.

Key Success Factors

• Ability to maintain effective communication with internal and external customers, via verbal, written and computer skills.

• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payors.

• Excellent problem solving and critical thinking skills.

• Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.

• Ability to maintain patient confidentiality in accordance to HIPAA guidelines.

Belonging Statement We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent

• EXPERIENCE - 3 Years of Experience