Description

Overview

The General Manager is responsible for the overall leadership, strategic direction, and day-to-day operations of the club. This executive role oversees all aspects of the facility, ensuring an exceptional member and guest experience while driving operational excellence, financial performance, and team development. The General Manager serves as the primary ambassador for the club, fostering strong relationships with members, guests, associates, and the surrounding community.

Experience Required

• Bachelor's degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Class A member of PGA/LPGA member.
• Ability to read and speak English may be required to perform the duties of the job.
• Knowledge of Microsoft Office applications.
• Regularly stands, walks, and sits; occasionally climbs, balances, stoops, kneels, crawls, crouches, tastes, or smells.
• Regularly uses hands to finger, feel, or handle; reaches with arms and hands; talks or hears.
• Occasionally lifts up to 50 pounds.
• Occasionally works in outdoor weather conditions; noise level is moderate.

Essential Responsibilities

• Provide overall leadership and strategic direction for all club operations, ensuring exceptional member and guest experience while maintaining the highest standards of service.
• Develop, manage, and monitor annual operating and capital budgets, business forecasts, financial reports, and key performance metrics to achieve revenue and profitability goals.
• Lead, mentor, and develop department leaders and associates through recruiting, hiring, onboarding, performance management, training, and professional development.
• Ensure compliance with all company policies, Human Resources procedures, safety standards, and applicable regulations.
• Oversee the maintenance, appearance, and long-term planning of all club facilities, grounds, and physical assets.
• Collaborate with department leaders to drive operational excellence across golf operations, food and beverage, agronomy, tournaments, and other club amenities.
• Partner with leadership on marketing, membership, and community engagement initiatives to promote club programs and drive business growth.
• Foster a collaborative, service-focused culture while building strong relationships with members, guests, associates, vendors, and the local community.
• Directly supervise department leaders.
• Maintain active involvement in industry organizations and pursue ongoing professional development to remain current on hospitality and industry best practices.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match (19 years of age and older).
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.