Description

Overview

Oversees and maintains all facets of the golf operation. Provides professional support, direction, management, training and leadership to golf staff associates. Promotes and nurtures customer relations and enhances the quality of the golf experience. Responsible for the day-to-day golf operations.

Experience Required

• Bachelor's degree from a four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Class A member of PGA/LPGA.
• Ability to read and speak English is required.
• Knowledge of Microsoft Office applications.
• Experience with computerized POS and tee time system.
• Regularly stands, walks and sits; occasionally climbs or balances, stoops, kneels, crawls or crouches.
• Frequently uses hands and reaches with hands and arms.
• Frequently talks or hears; tastes or smells.
• Occasionally lifts up to 50 pounds.
• Occasionally works in wet or humid conditions; frequently works in outdoor weather conditions; noise level is moderate.

Essential Responsibilities

• Oversees golf operations including tournaments, rules, tee sheet activity, merchandise inventory, range operations, player service operations, cart fleet, and may assist with supervising food and beverage operations.
• Assists in the development and day-to-day tracking of the budget and business plan and helps control expenses in relation to revenues.
• Creates a customer service-oriented atmosphere that promotes the game of golf and meets member needs.
• Works closely with the Superintendent and Food and Beverage Manager to ensure timely communication and a strong working relationship.
• Prepares work schedules and assigns associates areas of responsibility.
• Performs payroll tasks, makes adjustments prior to submission, and monitors hours to maximize productivity and minimize overtime.
• Provides leadership and vision to golf staff and prepares them for career advancement.
• Provides golf instruction through lessons and clinics to members and guests.
• Interviews, hires, trains, plans, assigns, directs work, evaluates performance, rewards, disciplines associates, and resolves complaints and problems.
• Manages department members including Assistant and Associate Golf Professionals, Teaching Professionals, Tournament Coordinator, and Guest Services Attendants.
• Ensures effective orientation and ongoing training for associates.
• Monitors business volume forecasts and plans manpower, productivity, costs, and other expenses accordingly.
• Implements and maintains excellent service to achieve guest satisfaction.
• Incorporates safe work practices in job performance.
• Maintains regular and reliable attendance.
• Performs other duties as required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for associates age 19 and older.
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.