Job Function
Other
Description
Help Desk Specialist
Charleston, SC, USA | Full-Time (40)Responsibilities
- Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications.
- Serves as the initial point of contact for troubleshooting hardware/software PC, video teleconferencing and printer problems.
- Assists with the configuration and deployment of client IT resources.
- May help supervise the day-to-day operations of the help desk.
- Identifies, researches, and resolves complex technical problems.
- Creates and manages escalation procedures and ensures service levels are maintained.
- Documents, tracks, and monitors problems to ensure resolution in a timely manner.
- May oversee or mentor junior team members.
Qualifications
- Bachelor's degree in Computer Science, or a related field; or High School Diploma and 4+ years of relevant professional experience
- 2-5 years of additional relevant professional experience
- Onsite/In-office support may be required up to 5 days per week
- Ability to follow strict standard operating procedures and technical documentation
- Experience providing IT support to a geographically-dispersed workforce preferred
- Prior experience with on-site government agency support preferred
- Ability to pass a National Agency Check (NACI) and maintain it throughout the duration of employment.
- Locations: Charleston, SC; Silver Spring, MD; Honolulu, HI; Multiple Positions
The role is contingent upon CSS winning the contract, please note it can take several months before we know whether this role will be filled
PI286298807
Job ID: 85465004
