Description

Job Title: Individual Giving Manager                                                         Department: Development & Marketing

Reports to: Sr Director of Development and Marketing                      FLSA Status: Exempt

Salary: $55,000-70,000/year
                                                                                                                                                                                                                        

Position Description:

The Individual Giving Manager is responsible for supporting YWCA Tulsa’s annual contributed income goal of $6M. This includes meeting revenue goals for individual and major giving, event tickets/attendance, and planned giving.  

Principal Responsibilities and Duties:

      Annual Campaign and Major Gifts 

•       Identifying, cultivating, and stewarding individual donor relationships. 
•       Maintaining a major gifts portfolio of 100-150 donors and regularly soliciting major gifts 
•       Strategically manage donor relationships, frequently meeting and corresponding with individual donors, averaging 7-10 touchpoints a year with each donor in your portfolio 
•       Develop and maintain a pipeline of prospective major donors through research, referrals, and events 
•       Creating, testing, monitoring, and evaluating appeals and campaigns ensuring budget goals are met. 
•       Assessing current plans for annual fund donors and implementing improvements. 
•       Focusing on the growth and retention of the annual donor pool. 
•       Establishing and maintaining Donor Giving Circle to engage major donors. Defined as donors making gifts of $1000 or more. 

      Stewardship 

•     Every gift, whether time, talent, or treasure—has the power to transform lives, and we are committed to honoring that trust through transparency, gratitude, and meaningful engagement. 
•     Design and implement a donor stewardship strategy that celebrates and recognizes contributions at all levels. 
•     Create personalized thank-you communications, impact reports, and updates that show donors the tangible results of their generosity. 
•     Manage donor recognition programs, including events, naming opportunities, and public acknowledgments. 
•     Collaborate with fundraising, marketing, and program teams to ensure consistent, heartfelt donor messaging. 
•     Coordinate small-scale donor appreciation events and behind-the-scenes experiences that bring our mission to life. 

      Planned Giving 

•       Grow the legacy giving program by working with the CEO and Sr. Director of Development and Marketing to identify, cultivate, secure, and steward new gifts 
•       Manage two annual education campaigns that help raise the profile of our Smart Giving and Planned Giving programs. 
•       Make 3-5 meaningful contacts per month with new prospects and track all donor interactions in the donor database 

      Donor Record Management: 

•       In partnership with Development Operations Manager ensure all individual gifts received are properly entered and restricted per the donors’ intentions in donor CRM database 
•       Ensure all interactions and communications with Individual Donors and Sponsors are properly tracked in CRM database to improve relationships and communications with donors and create a giving history for all support 
•       Partner with Development Operations Manager and Sr. Director of Development and Marketing in all donor stewardship efforts 

      Other duties as assigned to support Development team efforts 

Requirements

Required Skills/Abilities: 

Excellent attention to detail – able to catch the smallest typo and remember countless names.   
Superior communication skills – verbal, written, and web-based. 
Ability to effectively work with and organize volunteers. 
Loves to work on a team, but is capable of working with minimal supervision.  
Advanced computer skills (Microsoft Office with heavy use of Word, Outlook, and Excel) 
Strong commitment to learning, growth, and continuous improvement.   
Ability to alleviate and/or mitigate conflict. 
Works on skills that can help communicate his/her point to an audience belonging to a completely different identity and/or background.  These differences can be identity-based, geographical, ethical, political, or historical. 
Openness to engaging conflict in a positive and proactive manner with the goals of finding solutions, producing change, and bringing together opposing parties. 
Works effectively with all employees and members of all races, religions, sexes, national origins, ages, sexual orientations, gender identities, and gender expressions; and without regard to disability status, genetic information, marital status, or status as a covered veteran. 
 

Education and Experience:

4-Year bachelor degree preferred. 
2-4 years fundraising experience with individual donors and campaigns 
Highly skilled in all forms of communication – written, verbal 
 

Physical Requirements: 

      Prolonged periods of sitting at a desk and working on a computer.

Required competencies and expectations: To perform the job successfully, an individual should demonstrate the following mission centered competencies as they relate to YWCA Tulsa core values:

      Community: We center people in our program design; we engage the Community in our decisions, and we partner with others to achieve the greatest impact.

      Advocacy: We are committed to creating space for voices to be heard.

      Respect: We care about each other and treat each other with dignity and value. We believe that authentic, respectful relationships lead to learning and growth.

      Empowerment: We empower each other [and the community/those we serve] to have a voice and create change.

      Equity and Inclusion: We build diverse, welcoming, and inclusive spaces within our walls and in the world.

      Excellence: We set and achieve ambitious goals.

Data Competency: 

YWCA leaders are expected to demonstrate knowledge of their department and organizational data, management skills in overseeing their department goals including grant goals, key performance indicators, and monthly reports/program evaluations, the ability to understand and successfully navigate internal controls, policies, and processes, and behaviors that lead to successful outcomes for their department. Leaders use data to help teams create action plans, work strategically, and analyze any gaps or areas of need. Leaders understand that the data reflects our work and should be used to drive decision making. 

Communication Competency: 

YWCA leaders are expected to communicate clearly, effectively, and in a collaborative manner. Leaders are expected to utilize communication in the following manner: 

      Informing others

      Presentation

      Receiving Information 

      Problem Solving 

      Information sharing 

      Enabling participation of others 

      Providing and Receiving Feedback

Financial Competency: 

YWCA leaders are expected to demonstrate knowledge of their department and organizational finances, management skills in overseeing their department budget including revenue and spending, the ability to understand and successfully navigate internal financial controls, policies, and processes, and behaviors that lead to financial sustainability for their department. 

Mission Centered Competency: 

YWCA leaders are expected to remain focused on our mission while making strategic decisions for their team. YWCA leaders are change agents who model a growth mindset, proactive problem-solving approach, accountability, and adaptability. Effective time management is an expectation of YWCA leaders and deadlines must be met.  Leaders work diligently to support our mission by creating and contributing to a cohesive and collaborative culture. YWCA leaders can speak effectively about our work, our mission and our impact to various stakeholders.  Leaders at the YWCA understand the importance of continuous improvement and are involved in their team’s quarterly program evaluation. YWCA Leaders understand, review and monitor progress on our strategic plan. YWCA leaders consistently demonstrate the ability to respect and maintain the privacy of sensitive and confidential information and use best practices to protect that information.

Leadership Competency:

YWCA Leaders are expected to know the job descriptions of their direct reports and lead their assigned project effectively and proactively. YWCA leaders inspire trust by saying what they mean and doing what they say and can effectively resolve conflict by having crucial conversations with those involved. It is an expectation that leaders lead weekly meetings with their teams or departments and utilize agendas for meetings and hold their team accountable for any action items. YWCA leaders build competency within their direct reports by empowering them and ensuring that they are held accountable. They are aware of the growth opportunities of their team and work to plan, provide or find professional development that will support their direct reports. 

Along with team meetings, leaders are expected to provide one on one meetings with team members where applicable, provide feedback and coaching and complete bi-annual staff evaluations. Leaders are expected to know the grant under which their team operates where applicable and seek to find answers proactively when they have questions.