Description

IT Business Analyst

Subsidiary: Genser Energy Ghana Limited (GEGL)

Division / Department: IT & MIS, Organizational Development

Location: Takoradi Ghana (West Africa)

Designation Level: Sectional Head

Reports Directly to: Senior MIS Associate

OBJECTIVE: The IT Business Analyst will be responsible for supporting the Managed Information Systems function by analyzing business processes, gathering requirements, and delivering data-driven and technology-enabled solutions. The role plays a key part in improving operational efficiency through reporting, automation, and low-code application development, with a strong focus on the Microsoft Power Platform (PowerApps, Power Automate, Power BI). In addition, the role carries a product management support dimension - coordinating system enhancements, contributing to platform roadmap prioritization, and acting as the bridge between business users and development teams to ensure internal systems evolve in line with operational needs.

KEY RESPONSIBILITIES:

Business Analyst

Business Analysis & Requirements Gathering

• Engage with business stakeholders to understand operational processes, challenges, and requirements

• Document business requirements, workflows, and functional specifications

• Translate business needs into technical solutions in collaboration with IT/MIS teams

• Support process improvement initiatives across departments

Digital Solutions & Automation Support

• Design and develop low-code applications and workflows using Microsoft PowerApps

• Build and maintain automated workflows using Power Automate

• Develop dashboards and reports using Power BI

• Support the integration of Power Platform solutions with SharePoint, Excel, and other enterprise systems

• Maintain and enhance existing Power Platform solutions

Data & Reporting

• Support development and maintenance of MIS reports and dashboards

• Ensure data accuracy, consistency, and integrity across systems

• Assist in data collection, validation, and analysis to support decision-making

• Work with teams to define KPIs and reporting requirements

System and Process Improvement

• Support development and maintenance of MIS reports and dashboards

• Ensure data accuracy, consistency, and integrity across systems

• Assist in data collection, validation, and analysis to support decision-making

• Work with teams to define KPIs and reporting requirements

Stakeholder Support

• Support development and maintenance of MIS reports and dashboards

• Ensure data accuracy, consistency, and integrity across systems

• Assist in data collection, validation, and analysis to support decision-making

• Work with teams to define KPIs and reporting requirements

Product Management Support & System Enhancement

• Support the product management function by coordinating system enhancement requests from business users across all SBUs

• Contribute to internal platform roadmap prioritization gathering, documenting, and presenting business cases for new features and improvements

• Coordinate release cycles, including UAT planning, user communication, and post-release support

• Monitor system performance and user adoption, identifying gaps and feeding insights back into the roadmap

BUDGETING

• Support with the preparation of the monthly budget.

• Contribute to the management of all budget items, including cost control and expenditure forecasting.

• Contribute to ensuring that the budget is in line with the department's scheduled activities.

ORGANIZATIONAL DEVELOPMENT

• Supervise the team to execute assigned projects within deadlines and budget.

• Carry out performance appraisals and development plans with subordinate staff.

• Coordinate the leave schedule of subordinate staff.

QUALIFICATIONS:

• Bachelor's degree in information systems, Business, Data Analytics or a related field.

• Master's degree in related field is a plus.

• Multicultural experience is a plus.

• Proficiency in French is a plus.

KNOWLEDGE & EXPERIENCE:

• 4 years of experience in a similar role, preferably in the Oil & Gas industry.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

• Proficiency with industry-specific software (SAP, Sage, BambooHR).

• Experience working in a corporate or operational environment.

• Hands-on experience with Microsoft PowerApps and Power BI

• Strong proficiency in Excel (advanced level preferred)

• Experience with SharePoint and the Microsoft 365 ecosystem

• Basic understanding of data structures and databases

COMPETENCIES:

• Proactivity: Ability to identify complex technical challenges and develop effective solutions in various situations.

• Technical Issue Management: Ability to address technical issues in a fast-paced, evolving business environment.

• Effective Communication: Ability to communicate clearly and consistently.

• Diligent Project Management: Ability to manage multiple projects and deliver results on time.

• Efficiency Focus: Ability to navigate complexities and enhance efficiency through the effective use of technology.

• Organizational Skills: Strong planning, organizational, and time management abilities, with experience coordinating activities across diverse disciplines.