Description

Position Description - Operations Coordinator

Job Title:   Operations Coordinator

Supervisor:  Executive Director

Status:   Full-time, 40 hours per week 

Classification:  Non-Exempt 

Type:    In-office

Starting Date:  April 23, 2026

This position’s primary responsibility is ensuring overall organizational effectiveness. The Operations Coordinator will be responsible for operations of the organization in three key areas: 1) operational systems and internal processes, 2) human resource administration, and 3) office management. Delineated below, these responsibilities include information technology, internal communication, building management, and onboarding and offboarding of staff and board, among other duties. 

In addition, the Operations Coordinator will be the first point of contact with the public, connecting with clients who are seeking support.

Requirements

Position Responsibilities

Operational Systems & Internal Processes

Facilitate proactive communication with all staff utilizing the established technology infrastructure, to include Google tools, interpersonal communication, and enterprise software

With the Systems Coordinator, create, implement and manage effective internal policies, systems, and processes that ensure efficient daily operations 
Manage both hardware and software information technology to ensure the organization’s infrastructure needs are met consistently 

Human Resource Administration

Ensure proper documentation and legal compliance in the hiring process
Serve as the liaison between Thrive and its benefits coordinator regarding insurance and retirement plans
Manage, ensure proper enrollment, confidentiality, administration and updates for all employee benefits including healthcare, workers’ compensation, 401k, and flex-plan spending accounts
Communicate timely information on changes to compensation and benefits in order to process monthly payroll and meet reporting requirements
Maintain quality employee benefit programs by assessing benefit needs, making recommendations, and ensuring that adequate benefit and wellness information is provided to staff
Partner with the Executive Director to keep accurate, compliant, and secure personnel files on each employee
Strong knowledge of Thrive’s policies as well as ability to develop, maintain, and ensure staff awareness of employee policies, procedures, and guidelines
Ensure legal compliance by monitoring applicable human resources federal and state requirements
Maintain professional and technical knowledge by reviewing professional publications and attending educational workshops

Office Management

Use professional communication skills strategically to successfully engage with visiting families, donors, staff, and board members
Answer phone and email inquiries, providing initial support and connecting people to experts who can help
Engaging with staff to collaborate, brainstorm, offer information and support, innovate solutions, and build a strong workforce culture for optimal organizational success
Handle postal mail, to include preparing bank deposits
Keep office stocked accordingly with needed supplies
Coordinate services to include regular and special building maintenance, janitorial, and any repairs