Description

Join a high-performing team in New York, where your expertise in client service will drive impactful change for a leading global asset manager. As a VP Client Service Manager, you'll be the advocate for our clients, ensuring their needs are at the forefront of every decision and delivering best-in-class service across Securities Services.

As a VP Client Service Manager, you will oversee a portfolio of asset manager clients, ensuring exceptional service delivery across Custody, Fund Administration, and Investment Middle Office. You'll act as the key contact and escalation point, resolve complex issues, and drive operational improvements. Your role is pivotal in maintaining high standards, influencing business partners, and championing client needs.

Job responsibilities

• Oversee a portfolio of asset manager clients within Securities Services.
• Ensure exceptional service levels for clients and manage their expectations in coordination with business partners.
• Serve as the key contact and escalation point for clients, stakeholders, and the business for all service-related matters.
• Resolve complex client issues promptly and effectively, collaborating across departments to secure business alignment.
• Establish and manage a governance process covering all products, utilizing KPIs and RAG ratings to monitor service levels.
• Improve efficiency and reduce risk by enhancing the operating model and influencing client behaviors.
• Ensure accurate and timely fee billing for all products.
• Define and manage remediation projects to address areas where service is not meeting client expectations.
• Act as the client advocate across the business, driving impactful change and ensuring client needs are prioritized.
• Engage in direct client communication and broker successful outcomes to difficult and complex issues.

Required qualifications, capabilities, and skills

• Experience in client management and presentation, with the ability to develop strong client relationships and lead meetings.
• Strong communication and diplomacy skills, able to influence and manage across a large virtual team.
• Problem-solving skills for complex, dynamic situations requiring in-depth evaluation and stakeholder input.
• Ability to work independently, multi-task under pressure, and prioritize key tasks effectively.
• Attention to detail and pursuit of quality in task completion.
• Leadership skills, taking ownership of issues and holding partners accountable for service delivery.
• Proactive approach to identifying and resolving sub-optimal processes.
• Strong understanding of products and client organizations, including strategy and objectives.
• Appreciation for a diverse workforce, leveraging differences for organizational success.
• Ability to incorporate risk and control parameters into daily activities.
• Self-reliant, results-oriented, and able to maintain a positive attitude under pressure.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Outlook.

Preferred qualifications, capabilities, and skills

• Experience in an operational environment, particularly in securities services or supporting exchange traded funds.
• Knowledge of CIB products and enthusiasm to develop expertise across the Securities Services Industry.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.