Description

• Support and administer JFrog applications.

• Support and administer Atlassian Data Center applications.

• Investigate, triage, and resolve incidents, service requests, and user issues in a timely and professional manner.

• Monitor platform health, performance, availability, and usage trends across the development tooling estate.

• Contribute to performance tuning.

• Support and troubleshoot CI/CD workflows and integrations.

• Work closely with engineering, infrastructure, security, and DevOps teams to resolve complex technical issues.

• Maintain clear documentation, runbooks, support processes, and operational procedures.

• Lead upgrades, configuration changes, maintenance activities, and platform improvements.

• Support future migration initiatives.

• Identify recurring issues and contribute to long-term improvements, automation, and service reliability.

• Participate in the team's on-call rota to support the availability and reliability of critical development tooling.

• A minimum of 5 years' experience in a technical support, systems administration, TechOps, DevOps or platform operations role.

• Strong experience supporting JFrog applications.

• Hands-on experience administrating Atlassian products.

• Experience with AWS, including EC2, RDS & EKS.

• Strong troubleshooting skills across applications.

• Experience investigating performance issues, service degradation, and high-volume platform usage.

• Experience using Infrastructure as Code and configuration management tools such as Terraform and Ansible.

• Excellent analytical and problem-solving skills.
• A proactive mindset, with a focus on continuous improvement and root-cause resolution.