Description

Job Title: SATCOM Training and Documentation Lead (Technical Writer)

Job Location: Colorado Springs, Colorado (Onsite)

Trace Systems is seeking a Satcom Training and Documentation Lead (Technical Writer) who will own all training delivery and technical documentation for a deployable tactical communications program. This role develops and delivers hands-on training to military operators and Government personnel on SATCOM terminals, tactical radios, baseband networking equipment, encryption systems, and deployable communications suites including Emergency Response Terminals (ERTs), Mobile Command Posts (MCPs), and Emergency Response Vehicles (ERVs).

The Training and Documentation Lead will author and maintain Trace Systems ISO compliance documents, Standard Operating Procedures (SOPs), and training materials for the full system inventory, ensure documentation stays current through system modifications and tech refresh, and provide on-site training support during field exercises, annual maintenance visits, and emergency deployments.

Duties include:

Training Development & Delivery

• Develop and deliver new users, new equipment, and refresher training on all program systems.
• Deliver hands-on training at remote sites during annual maintenance visits, covering:
• Operation of all program IT, telecommunications, and support systems
• Create and maintain instructor guides, student handbooks, quick reference cards, and practical exercises.
• Track training completion and proficiency across all program personnel and tiers.
• Verify that technical support personnel maintain current formal operator certifications on program terminal systems.

Technical Documentation

• Author and maintain SOPs for each system in the program baseline, including:
• System components, capabilities, and applications
• Installation, start-up, and shut-down procedures
• Network management and system-level connectivity
• Maintenance procedures and troubleshooting
• Operational procedures
• Update documentation to reflect system modifications, tech refresh, and operational lessons learned.
• Provide documentation input to the Preventative Maintenance Plan (PMP) and Software Patch Maintenance Plan.
• Maintain version control, review cycles, and distribution tracking for all technical publications.

Field & Exercise Support

• Provide on-site training and documentation support during field exercises, deployments, and emergency response activations.
• Conduct pre-deployment operator training and post-deployment after-action documentation capture.
• Coordinate with system engineers, FSRs, helpdesk, and spare parts/logistics teams to keep documentation aligned with current configurations.

The Colorado Equal Pay for Equal Work Act requires employers in the state of Colorado to disclose the following information. If the position applied to is not located in Colorado, the following information may not apply.

Salary Minimum: $75,000.00

Salary Maximum: $85,000.00

The base salary range above represents the low and high end of the Trace salary range for this position. Actual salaries may vary above or below the range based on various factors including but not limited to location, experience, and performance. In addition, Trace provides a variety of benefits to employees, including health insurance coverage, flexible spending accounts, an employee wellness program, life and disability insurance, a retirement savings plan, company holidays and paid time off (PTO).

• An active, in-scope US Government issued Secret clearance.

• Due to the nature of the work and contract requirements, US Citizenship is required.

• Minimum 5 years developing and delivering training in a DoD tactical communications or SATCOM environment.

• Demonstrated experience authoring SOPs, technical manuals, or training curricula for military audiences.

• Hands-on experience with deployable communications systems: VSAT/SATCOM terminals, tactical radios, baseband routing/switching, RoIP, VVoIP, or similar.

• Familiarity with the following the SATCOM & RF Systems, Baseband & Networking, Encryption & Cybersecurity, and Platforms.

• Bachelor's Degree (Communications, IT, Instructional Design, Technical Writing, or related field) OR 46 years related military experience in tactical communications training or technical documentation with relevant certifications may substitute per contract.

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies. 

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems

Trace Systems is an equal opportunity employer.  Qualified candidates will be considered without regard to legally protected characteristics.

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